In this conversation, Don Griffin, senior vice president at APCIA, discusses his extensive experience in the insurance industry, elaborates on the role of APCIA in advocating for a competitive insurance marketplace, the expansion of the National Flood Conference to include other perils, and the importance of technology in improving insurance processes. Griffin also shares insights on bridging policy gaps between different types of insurance and emphasizes the need for education and innovation in the industry.

In this conversation, Rick Pedack, chairman of Mountain Pacific Bank, discusses his dual role in banking and flood insurance. He explores the intersection of these industries, emphasizing the importance of compliance and the evolving landscape of flood insurance, including the relationship between the National Flood Insurance Program (NFIP) and private flood insurance. Rick also shares insights on innovations in community banking and offers advice for those looking to innovate in the banking and insurance sectors.

In this conversation, Whitney Ricci of Ricci Insurance Group shares her journey into the insurance industry, highlighting the importance of community, relationships, and the balance between technology and personal touch. She discusses how building trust with policyholders is essential, especially in a competitive market. Whitney emphasizes the role of storytelling in making complex insurance concepts relatable and the need for streamlined processes in the future of the industry. Ultimately, she advocates for maintaining the human element in an increasingly tech-driven world.