In this conversation, Rick Pedack, chairman of Mountain Pacific Bank, discusses his dual role in banking and flood insurance. He explores the intersection of these industries, emphasizing the importance of compliance and the evolving landscape of flood insurance, including the relationship between the National Flood Insurance Program (NFIP) and private flood insurance. Rick also shares insights on innovations in community banking and offers advice for those looking to innovate in the banking and insurance sectors.

In this conversation, Whitney Ricci of Ricci Insurance Group shares her journey into the insurance industry, highlighting the importance of community, relationships, and the balance between technology and personal touch. She discusses how building trust with policyholders is essential, especially in a competitive market. Whitney emphasizes the role of storytelling in making complex insurance concepts relatable and the need for streamlined processes in the future of the industry. Ultimately, she advocates for maintaining the human element in an increasingly tech-driven world.

In this conversation, Steve Forte from Patra discusses the evolution of back-office operations in the insurance industry, emphasizing the importance of integrating technology with human expertise. He highlights the challenges of scaling operations, maintaining quality across regions, and the need for insurance leaders to optimize processes for the future. Forte advocates for a balanced approach to automation, ensuring that human judgment remains integral to the workflow. He provides actionable advice for insurance leaders looking to navigate the complexities of the industry in the coming years.