This blog post was created from transcripts of The SIP (The Solstice Innovations Podcast), Episode 16 with guest Roberto Lopez of One Alliance Insurance Corp. Hurricane Maria marked a turning point for the insurance industry in Puerto Rico (September 2017). It reshaped how carriers, agents, and policyholders think about risk, coverage, and preparedness. One of […]

Loss volatility dominates industry conversation. Catastrophe severity, inflation, litigation trends, and reinsurance pricing influence underwriting results across cycles. Expense ratio, however, reflects internal operating discipline. Regulators and rating agencies consistently evaluate underwriting and operating expenses as indicators of management effectiveness and long-term sustainability (NAIC, 2024; AM Best, 2025). While premium growth and rate adjustments influence […]

Incomplete submissions require clarification. Duplicate data entry introduces correction cycles. Routine endorsements receive multiple reviews. Claims documentation generates follow-up loops. Each additional touch adds time, labor cost, and compliance exposure. Industry research highlights that exception-driven processes and manual handoffs increase operational burden and distort expense ratios (McKinsey, 2025; Deloitte, 2024). In short, rework is the […]