In this conversation, Steve Forte from Patra discusses the evolution of back-office operations in the insurance industry, emphasizing the importance of integrating technology with human expertise. He highlights the challenges of scaling operations, maintaining quality across regions, and the need for insurance leaders to optimize processes for the future. Forte advocates for a balanced approach to automation, ensuring that human judgment remains integral to the workflow. He provides actionable advice for insurance leaders looking to navigate the complexities of the industry in the coming years.

Lisa Miller, of Lisa Miller & Associates, shares her extensive experience in the insurance industry, particularly in Florida, where she discusses the unique challenges and opportunities present in the market. She highlights the impact of recent legislative reforms aimed at improving the insurance landscape, the role of AI in underwriting and claims processing, and offers advice for future leaders in the industry. Additionally, she emphasizes the importance of innovative building products to enhance resilience against natural disasters.

Chris Black, COO of Ask Fetch, discusses the evolution of the insurance industry, focusing on the role of technology in enhancing agent efficiency and consumer experience.