Owning a home is one of life’s most significant milestones, but managing homeowners insurance should not be one of its biggest challenges. Traditionally, policyholders and agents have faced inefficiencies in quoting, binding, billing, and claims. Outdated systems, inefficient processes, and disjointed workflows have created unnecessary friction. Digital platforms change the landscape by streamlining the insurance journey.
Many carriers continue to rely on legacy and what we refer to as “new legacy” insurance systems that are not designed for today’s fast-moving, consumer-first environment, leading to delays, errors, and frustration for both agents and policyholders (Accenture, 2022). Consumers struggle with limited billing options or a lack of transparency in claims, while agents face inefficiencies that hinder customer satisfaction.
Equinox™, Solstice’s SaaS-based platform, provides a digital-first experience for both carriers and policyholders. Key benefits include:
Technology brings about efficiency, but it also improves customer experience. Digital platforms like Equinox™ help homeowners feel confident in their coverage and supported in times of need. For carriers, the result is improved speed-to-market, cost savings, and stronger customer loyalty (Deloitte, 2023).
The homeowners insurance journey does not need to be complicated. By embracing digital-first platforms such as Equinox™, insurers can empower agents, simplify processes, and deliver the seamless experiences that modern homeowners expect.
This blog is written with the assistance of AI.
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